Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Guarantee

  • Every single help request you send to us will be responded to within maximum 1 hour. If your support ticket or email requires further assistance from a system administrator, we’ll without delay forward it and leave a comment to let you know that your issue is being examined. If you make use of our Administration Services package, all of the tasks included there will be executed at a time of your liking.

  • Top quality support service

  • An Outstanding Client Support Service

  • Our client support team will be available to you 24x7 should you require assistance with the Web Control Panel or with any of the apps that we have preinstalled for you on the dedicated web hosting server. Furthermore if you need assistance with the standard admin tasks on your server, you can take a glimpse at our Administration Services package, which includes data backup disk storage space, weekly Operating System updates, installation and problem troubleshooting services, server monitoring and rebooting services, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Web Control Panel was installed by default for each Linux dedicated servers hosting package. Among its features is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can perform. The majority of how–to articles have video versions that show all the actions that you can perform in a very illustrative way. You will find the educational articles and the video tutorials in the upper right corner of each section of the Web Control Panel.