24/7 Customer Support
Learn more about what ‘customer support’ implies in the hosting community and about the several support varieties.
Being able to contact your cloud hosting provider if you have any questions or encounter any problems is really important and how quickly they'll reply and react is often crucial, particularly if your website is business-oriented, as more downtime can often mean losing potential clients. The support options are usually a quick way to recognize genuine suppliers from resellers. The latter typically reply only to e-mails or support tickets and you will need to wait for a day or maybe more to get an answer. If your issue involves several responses, you will end up losing several days in order to get a simple problem solved. When you use a genuine and reliable hosting provider, you will be in a position to get in touch with the support team at any moment and receive a quick reply whatever the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Hosting
The customer and technical support services for our cloud hosting plans are twenty-four-seven, which means that you can forget about waiting for a few days to receive assistance. In case you are not our client yet, you can give us a call, chat with an agent or send an email message. In case you already have an account, you can open a support ticket on top of the other three ways of communication. You are able to choose the most suitable way to contact us depending on where you are or the equipment you are using. We can assist you for more or less any hosting-related question that you may have or issue that you may experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in this situation the maximum response time will never exceed one hour.