One-Hour Response Guarantee
Discover much more about the 1-hour response time guarantee and how you, as a client, may benefit from it.
If you’ve ever got any queries with regard to your web hosting account or you encounter a problem with your websites, you’ll have to contact the respective web hosting company’s tech support team. It may not make any difference how fast they’ll respond if you’ve got a generic query, but a problem such as an unsuccessful script update, for example, may result in your website becoming broken or unavailable on the web. And the longer you have to wait for the support team to get back to you, the longer the website will be offline. In case you offer goods or services online, any outage will influence your site unfavorably and you can lose existing or prospective customers. Many web hosting providers, predominantly resellers, handle tickets and e-mails within twenty four hours, but in the online space that is far too long, since clients will hardly ever return to a site that is not working correctly for long periods of time.
One-Hour Response Guarantee in Cloud Hosting
In case you are using one of our Linux cloud packages and you have a question or face a certain problem, you can get in touch with us 24/7/365 by posting a helpdesk ticket or by writing an e-mail and we’ll make sure that you receive a response in no more than 1 hour. If the issue can be resolved, we’ll do it before we get back to you, whereas in case there is something that you have to do on your end, we will supply you with all the required info – what possible solutions to try out, what settings to check, and so on. Usually, you will obtain a response within maximum 30 minutes, which implies that waiting for hours or even for more than 1 day to receive help is something unthinkable. Our 60-minute response time guarantee is valid for any inquiry that you may have – general, technical or billing.