Live Chat Support

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When your hosting service provider offers live chat support, you are able to speak with a representative live and find out helpful information or get an issue resolved in a very timely manner. The advantage of using chat rather than calling to talk to a live person is that you need only a computer with access to the world wide web, which means that you will not pay any charges in the event that you are in another state or country. What's more, it will be a lot quicker to copy and paste information for instance domain names, usernames or error messages i.e. details that are sometimes hard to provide to the other party over the phone. The real-time chat is also a faster way to contact your website hosting provider's support team in comparison to using a ticketing system. Last, but not least, in case some trouble requires more time to be taken care of, you are able to do something different while you wait for assistance on the live chat, which means that you will not waste time - something that is not possible if you're on the phone.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that numerous troubles can be resolved when you chat with a live person, we offer a live chat service for all our prospective and existing clients. Our chat is accessible every day and our customer care representatives will assist you with a variety of questions and problems. In case you aren't our customer yet, you are able to learn more about our cloud hosting plans and the hosting environment in general so as to be certain that your web sites will operate effectively on our servers. If you already have an account and you have some questions or you encounter any kind of problems with some of our solutions, you'll be able to get in touch with us through the live chat and we will provide you with the required info or help you troubleshoot the problem. You will have to open a support ticket for specific troubles which need longer time or the expertise of a system administrator, but for numerous standard issues you'll get help right away.