If you’ve bought a web hosting plan and you’ve got certain enquiries concerning a specific function/feature, or if you’ve confronted a certain problem and you require assistance, you should be able to touch base with the respective tech support staff. All web hosts deploy a ticketing system regardless of whether they offer other ways of contacting them along with it or not, because the easiest way to solve a problem most often is to submit a ticket. This method of correspondence makes the replies exchanged by both parties simple to follow and permits the tech support team members to escalate the problem in case, for instance, an administrator should interfere. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you’ll have to have at least two separate accounts to contact the tech support staff and to actually manage the hosting space. Non-stop signing in and out of different accounts may be a drag, not to mention the fact that it takes lots of time for most hosting companies to respond to the ticket requests themselves.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud packages include an integrated trouble ticket system, which is part of our in-house created Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia enables you to manage everything associated with the web hosting service itself in one and the same place – payments, web files, emails, tickets, etc., avoiding the necessity to go through different admin interfaces. In case you have any technical or pre-sales questions or any problems, you can open a ticket with several clicks of the mouse without ever signing out of your Control Panel. During the process, you can choose a category and our system will offer you a number of educative articles, which will provide you with additional information and which may help you fix any given issue before you actually post a ticket. We guarantee a ticket response time of no more than sixty minutes, even if it is a weekend or a legal holiday.